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Here at SciQuip we strive to offer all of our customers the highest level of service and customer satisfaction, our reputation is built on this! From intensive technical support to excellent aftersales service we aim to offer our customers the full package when it comes to their purchase. 

What's your experience of SciQuip? If you have any comments or suggestions on how we can further improve our services to you please tell us!

Complete the form below and let us know.

  • "We’re extremely pleased with the face masks we ordered and I was happy to pick them up. I would add on a personal note that you’re all personable and easy to deal with. And I like the idea of buying locally and supporting a local business, albeit one with a UK wide reputation".

    Chris Davies, Service Director - SureCare Shropshire LTD

  • "It was a pleasure to deal with you & your colleagues at Sciquip. We are very happy with the incubators so far, and I am extremely grateful to you for supplying them at such short notice, as it allowed us to proceed with our critically important laboratory study, which would otherwise have been delayed – very many thanks!"

    Ralph Day, Clinical Director - Robinson Healthcare LTD

  • ★★★★★ "I find this a very efficient company and a good prompt service".


  • ★★★★★ "Great products both mask and full face visors, order well packed and next day delivery. will continue to use this company, excellent service".


  • I am really happy with the product and service received from SciQuip! I always get excellent service from the team from start to finish, Jessica Thornton was excellent at dealing with my request and providing info when there was a delay on delivery. I wouldn't hesitate to recommend SciQuip to others!

    Nicola Charlton - University of York

  • I only discovered SciQuip early last year - not only do you offer excellent prices for your equipment, but I must also say that after interacting with your customer services team recently over a replacement part for one of your Scipettes (which are ridiculously cheap especially in a lab where we have lots of students to train and work at CL2/CL3 level and replacing other companies pipettes would be very costly), where the broken part was replaced FOC, I am more than happy to recommend the products I have purchased. Over the last 18 months we have purchased many single use pipettes, multichannel pipettes, mini-centrifuges, your larger centrifuges (I think we have 5 or 6 of these now!), vortexes and many other pieces of equipment. I am sure it will not be long before I am back with another PO!!

    Diane Cassidy, Laboratory Manager – University of Dundee

  • "I was in a hurry to receive this product at the beginning of the pandemic, I was able to discuss this product with an equipment specialist at SciQuip and place the order easily over the phone. The delivery time was very good & I would definitely recommend SciQuip in future".

    Dierdre McIntosh McIntosh Scientific LTD

  • "The service I received from SciQuip was excellent, it’s the best customer service I’ve experienced in a long time – brilliant!".

    Richard Armstrong

  • "I was very pleased with the quality and price of the face masks. I have recommended your company at work. I may well buy other equipment from you".

    Kim Perryman

  • "Great customer service and quick despatch". ★★★★★


  • "Simply excellent - delivery is swift & communication excellent so you know exactly the status of your order. Two other friends had the same good experience".


  • "Very fast delivery of PPE, great communications, will use again and again".

    Oakfield Ltd

  • "All arrived safely yesterday , can I just say a BIG thank you to you and your staff for such excellent customer service . Your prices were not inflated and all came neatly packaged and within just a couple of days. For info my son is autistic and has type 1 diabetes so the PPE is a must if we want to go out. At times like this it is wonderful to deal such an excellent and trustworthy company . Well done to all , please pass on to all of your staff that they are doing a brilliant job.".


  • "With the WHO recommending people over 60 and or with underlying health conditions wear medical grade face masks and not wanting to risk imports that could be substandard, I came across SciQuip Ltd during a internet search. They advised the correct mask and even offered a small discount. Some will argue these masks should be kept for the NHS, but where there is a genuine need SciQuip will supply. Fast, efficient service too, I ordered today and expect delivery tomorrow. Highly recommend to anyone in the same situation due to Covid-19".


  • "Excellent service and less expensive than some other suppliers". ★★★★★


  • "Great customer service and sourced alternative products to ones that were out of stock for immediate delivery which was fantastic".

    Nick Farandos - The Chocolate Factory

  • "Quick and easy". ★★★★★


  • “Ordering online was quick and easy and the product arrived in perfect condition in a timely manner. The price was the most competitive I could find, we will definitely use SciQuip again in the future.”

    Christopher Jones - AlphaBioLabs

  • "We have received the pipettes now, thank you so much for your help with this, your customer service is extraordinary and I will definitely be recommending you to others! Best wishes, Helen".

    Helen Williams - Bristol University

  • "Having got back to work yesterday (I work P/T) and I am pleased to say that the roller has safely been returned back to our lab. It works beautifully now". I’d like to say thank you for your service and I do appreciate all your help. I will definitely recommend your company to my other colleagues at other labs. Thank you once again.

    Sue Matthews - University of Leeds

  • "I think your regular e-mails notifying of any offers is informative and keeps your company forefront in the mind in the case of any future purchase requirements.
    There is nothing worse than receiving unsolicited phone calls especially when you’re busy".

    Neil Roberts - Envirolab

  • "Phil from the team was happy to make several visits to first identify our equipment needs and make recommendations. This was then followed on by several site visits to take measurements and ensure our lifts could take the weight of the equipment. Queries were always responded to and resolved very quickly by a team of efficient and knowledgeable staff. When you do call, orders are always looked up very quickly and sometimes they even seem to be very familiar with your order! Most importantly, I never had to wait to be transferred from one department to another for any of my queries! Thank you Team SciQuip for your excellent customer service, patience at revising all the quotes we asked for (again and again!) and going the extra mile to accommodate us. Much appreciated. Highly recommended".

    Szu Wong - Keele University

  • "Overall excellent experience ordering from Sciquip, cannot think of how you could improve! Price was very competitive, the product was of high quality and was supplied with extra adaptors for various tube sizes which is great. The communication on the order status was fantastic, the speed of delivery couldn't be improved and was delighted with the product when it arrived! Have recommended to colleagues in another lab. Also really pleased to see a company with an eco-friendly slant".

    Rebecca Ryan - University of Bristol

  • "You really got us out of a bind – another supplier said they had the Dounce in stock but on issue of the PO stated that they would not deliver before May 2020 – we ended up having to cancel that order. SciQip and yourself were extremely helpful and quick to reply and willing to confirm a timeline for delivery. Many thanks to you and the company for your superlative customer service".

    Amanda Lohan - University College Cork

  • "I received exceptional service from SciQuip. Phil Edge always responded quickly to my enquiries and was always helpful and polite. The assessment of our broken equipment was swift and I was supplied with every option available to me. Delivery of the broken equipment as well as the new we had purchased was quick and left little delay on work at our end. I could not fault the service I have received and I definitely think that needs to be recognised as good customer service is hard to find these days.
    Thank you SciQuip!"

    Oilfield Chemical Technology Ltd

  • "I had the pleasure of working with Jen yesterday to despatch a new pipette filler which was time critical for an urgent order we are manufacturing today.
    Jen was really helpful, went above and beyond and kept me updated with progress of our despatch.   The new kit arrived this morning earlier than expected and I am thrilled with the service I received.
    What a credit to your business.
    Thanks once again".

    Nicky Barnes - Research Donors

  • "Whether we order directly from the website or call to discuss a product prior to ordering, the service provided by SciQuip is excellent. they are always happy to discuss our needs with us prior to purchase. All the team are very knowledgable about their products.They are highly competitive. So much so that SciQuip is our first port of call for all equipment/consumables we want.To be honest, the service from product knowledge through to afterservice is exemplery; the prices are highly competitive; the staff are extremely helpful. As I say they are our 'go-to' company"

    Jacqueline Tickle - Pathway Intermediates

  • "I have to be very honest and state that I have felt that in all of my dealings with representatives from SciQuip has been absolutely fantastic and I mean absolutely. I really want to thank everyone at SciQuip especially Phil Edge. You are a fantastic company and I would highly recommend your products and services to anyone. Thank you again".

    Darren Evenden, Schlegel Limited

  • "I was quite happy with your customer service. The woman who answered the call promptly understood my needs and put me through to the correct department. The technician I spoke used language I could understand and answered my questions succinctly".

    Jennie Cook - University of Bristol Vet School

  • "Sciquip is one of the best Biomedical instrument companies that I have dealt with. Hopefully, that continues as long as I am working! It is an absolute pleasure to use your instruments and use the Sciquip engineers".

    Nosrat Mirzai - Head of BioElectronics Unit, University of Glasgow

  • "Brilliant service and delivery time. I would highly recommend to colleagues".

    April Clarke, Finn Pathologists

  • "SciQuip Ltd are a great company, you provide a reliable, efficient service, your customer care is excellent, the products are of a very good standard at a reasonable price. Your delivery time was efficient and extremely prompt. I was very pleased with the service and products and will certainly use and recommend SciQuip Ltd again".

    Dr Hannah Moir, Kingston University, London

  • "I was very impressed with the speed at which my email was responded to and the employee clearly understood my request.  The item I ordered arrived within less than 48hours, which was a pleasant surprise!"

    F.Davies - RAGT Seeds Ltd

  • "I've always experienced prompt and helpful service, would highly recommend".

    Debbie Lord - Laboratory Technician, Oxford Brookes University

  • "We expected the quality of the Pipettors to reflect the price - now we wouldn't use any other brand!"

    Lauren Mulcaly-Ryan - Kingston University

  • "On first impression, the Magnetic Hotplate Stirrer works well and heats up quickly which is great. Your staff were outstanding, responding to all of our queries very quickly. Your customer service was second to none, spot on!"

    Lisa White - University of Kent

  • "This was my first time ordering from SciQuip. There was a small issue with the declined payment but this was dealt with swiftly and did not delay my order. I am very happy and will using for as many of my needs as possible".

    Amir Sheikh - Nucarb Lab

  • "I'd like to feedback how impressed I am with the customer service. Thorough and succinct correspondence with the issue resolved to our satisfaction in a matter of days. It's not often these things are painless but that's exactly what my experience was! Thank you for your help, it's very much appreciated". 

    Sam Gannon - University of Oxford

  • "Excellent, helpful technical support from Matt and prompt responses by Jessica to my enquiries re purchasing equipment and quotes. This is a company that really does care about its customers!"


  • "I have had extremely good customer service from the team at SciQuip, they never fail to get back to me with my enquiries and are so fast sending out quotations. Our department has purchased several items in the last few years and I would always check with SciQuip before looking at other suppliers as the service and products are excellent".

    Sharon Binnersley, Shropshire & Mid-Wales Fertility Centre

  • "I have only made a handful of orders from SciQuip but on every occasion the product, service and delivery times have been exceptional. Thanks very much!"

    LLoyd Cooper, Pathway Intermediates

  • "5 star all round! Support, speed of service, time to respond to queries, pricing, quality of product, speed of delivery, customer service all brilliant! I think larger firms have a lot to learn from you guys. I would definitely use you again and recommend you to others".

    Karen Furreedan Dr. Schär UK Ltd

Leave Feedback

We appreciate receiving all customer feedback as it helps us to fine tune our offering. Please take the time to tell us what you think of SciQuip. We look forward to hearing from you soon.