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Here at SciQuip we strive to offer all of our customers the highest level of service and customer satisfaction, our reputation is built on this! From intensive technical support to excellent aftersales service we aim to offer our customers the full package when it comes to their purchase. 

What's your experience of SciQuip? If you have any comments or suggestions on how we can further improve our services to you please tell us!

Complete the form below and let us know.

  • Whether we order directly from the website or call to discuss a product prior to ordering, the service provided by SciQuip is excellent. they are always happy to discuss our needs with us prior to purchase. All the team are very knowledgable about their products. They are highly competitive. So much so that SciQuip is our first port of call for all equipment/consumables we want. To be honest, the service from product knowledge through to afterservice is exemplery; the prices are highly competitive; the staff are extremely helpful. As I say they are our 'go-to' company

    Jacqueline Tickle - Pathway Intermediates

  • Overall excellent experience ordering from Sciquip, cannot think of how you could improve! Price was very competitive, the product was of high quality and was supplied with extra adaptors for various tube sizes which is great. The communication on the order status was fantastic, the speed of delivery couldn't be improved and was delighted with the product when it arrived! Have recommended to colleagues in another lab. Also really pleased to see a company with an eco-friendly slant.

    Rebecca Ryan - University of Bristol

  • Sciquip is one of the best Biomedical instrument companies that I have dealt with. Hopefully, that continues as long as I am working! It is an absolute pleasure to use your instruments and use the Sciquip engineers.

    Nosrat Mirzai - Head of BioElectronics Unit, University of Glasgow

  • I've always experienced prompt and helpful service, would highly recommend

    Debbie Lord - Laboratory Technician, Oxford Brookes University

  • I had the pleasure of working with Jen yesterday to despatch a new pipette filler which was time critical for an urgent order we are manufacturing today.
    Jen was really helpful, went above and beyond and kept me updated with progress of our despatch.   The new kit arrived this morning earlier than expected and I am thrilled with the service I received.
    What a credit to your business.
    Thanks once again.

    Nicky Barnes - Research Donors

  • Having got back to work yesterday (I work P/T) and I am pleased to say that the roller has safely been returned back to our lab. It works beautifully now. I’d like to say thank you for your service and I do appreciate all your help. I will definitely recommend your company to my other colleagues at other labs. Thank you once again.

    Sue Matthews - University of Leeds

  • We have received the pipettes now, thank you so much for your help with this, your customer service is extraordinary and I will definitely be recommending you to others! Best wishes, Helen.

    Helen Williams - Bristol University

  • “Ordering online was quick and easy and the product arrived in perfect condition in a timely manner. The price was the most competitive I could find, we will definitely use SciQuip again in the future.”

    Christopher Jones - AlphaBioLabs

  • I think your regular e-mails notifying of any offers is informative and keeps your company forefront in the mind in the case of any future purchase requirements.
    There is nothing worse than receiving unsolicited phone calls especially when you’re busy.

    Neil Roberts - Envirolab

  • Phil from the team was happy to make several visits to first identify our equipment needs and make recommendations. This was then followed on by several site visits to take measurements and ensure our lifts could take the weight of the equipment. Queries were always responded to and resolved very quickly by a team of efficient and knowledgeable staff. When you do call, orders are always looked up very quickly and sometimes they even seem to be very familiar with your order! Most importantly, I never had to wait to be transferred from one department to another for any of my queries! Thank you Team SciQuip for your excellent customer service, patience at revising all the quotes we asked for (again and again!) and going the extra mile to accommodate us. Much appreciated. Highly recommended.

    Szu Wong - Keele University

  • "I was very impressed with the speed at which my email was responded to and the employee clearly understood my request.  The item I ordered arrived within less than 48hours, which was a pleasant surprise!"

    F.Davies - RAGT Seeds Ltd

  • "I have to be very honest and state that I have felt that in all of my dealings with representatives from SciQuip has been absolutely fantastic and I mean absolutely. I really want to thank everyone at SciQuip especially Phil Edge. You are a fantastic company and I would highly recommend your products and services to anyone. Thank you again."

    Darren Evenden, Schlegel Limited

  • I was quite happy with your customer service. The woman who answered the call promptly understood my needs and put me through to the correct department. The technician I spoke used language I could understand and answered my questions succinctly.

    Jennie Cook - University of Bristol Vet School

  • "Brilliant service and delivery time. I would highly recommend to colleagues."

    April Clarke, Finn Pathologists

  • "SciQuip Ltd are a great company, you provide a reliable, efficient service, your customer care is excellent, the products are of a very good standard at a reasonable price. Your delivery time was efficient and extremely prompt. I was very pleased with the service and products and will certainly use and recommend SciQuip Ltd again."

    Dr Hannah Moir, Kingston University, London

  • I received exceptional service from SciQuip. Phil Edge always responded quickly to my enquiries and was always helpful and polite. The assessment of our broken equipment was swift and I was supplied with every option available to me. Delivery of the broken equipment as well as the new we had purchased was quick and left little delay on work at our end. I could not fault the service I have received and I definitely think that needs to be recognised as good customer service is hard to find these days.
    Thank you SciQuip!

    Oilfield Chemical Technology Ltd

  • "I have had extremely good customer service from the team at SciQuip, they never fail to get back to me with my enquiries and are so fast sending out quotations. Our department has purchased several items in the last few years and I would always check with SciQuip before looking at other suppliers as the service and products are excellent."

    Sharon Binnersley, Shropshire & Mid-Wales Fertility Centre

  • "I have only made a handful of orders from SciQuip but on every occasion the product, service and delivery times have been exceptional. Thanks very much!"

    LLoyd Cooper, Pathway Intermediates

  • "5 star all round! Support, speed of service, time to respond to queries, pricing, quality of product, speed of delivery, customer service all brilliant! I think larger firms have a lot to learn from you guys. I would definitely use you again and recommend you to others."

    Karen Furreedan Dr. Schär UK Ltd

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We appreciate receiving all customer feedback as it helps us to fine tune our offering. Please take the time to tell us what you think of SciQuip. We look forward to hearing from you soon.